按時令提供漢方本草綠植幼苗盆栽，提供基本植物護理。
薄荷盆栽
🌱 PRODUCT INFO 產品資訊
We provide Chinese herbal green plant seedlings and potted plants according to the season, along with basic plant care instructions.
我們根據時令提供中草藥綠植幼苗與盆栽，並附上基本植物護理說明，幫助您輕鬆種植與照顧。
🌿 Herbs Origin 退換貨政策
Return & Refund Policy – Herbs Origin Seasonal Herbal Plant Seedlings
適用產品：按時令提供之漢方本草綠植幼苗盆栽（含基礎植物護理指南）
Applicable to: Seasonal herbal plant seedlings with basic plant care guide
1. 不設退款項目 No Refund for Live Plants
由於植物屬於生物性、易腐敗商品，本服務所提供之盆栽產品一經寄出後恕不接受退貨或退款，除非符合下列條件：
As plants are perishable living items, we do not accept returns or refunds once the product has been shipped, unless the following conditions apply:
2. 可申請退換條件 Eligible for Return/Exchange If:
若您收到的商品出現以下問題，可於收貨後48小時內聯絡我們申請退換：
If the following issues occur, please contact us within 48 hours after receiving the item for a replacement or refund:
-
收到的植物品種與訂單不符
The plant species received is different from what was ordered -
植物於運送途中明顯受損或嚴重枯萎（須附開箱影片及清晰照片）
The plant is severely damaged or wilted during delivery (must provide unboxing video and clear photos) -
缺少承諾隨附的護理指南或配件
Missing promised care guide or accessories
3. 申請流程 How to Request
請於收貨後48小時內，透過電郵或社交媒體與我們聯絡，並提供以下資料：
Contact us within 48 hours with the following:
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訂單號碼 Order number
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問題描述 Description of the issue
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清晰照片或影片證明 Clear photo or video evidence
我們會於3個工作天內回覆處理結果，包括是否安排補發、更換或退款。
We will respond within 3 business days to confirm whether a replacement, refund, or other solution will be arranged.
4. 不接受退換之情況 Not Eligible for Return/Exchange:
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因個人喜好（如植物外觀、顏色）不滿意者
Dissatisfaction due to personal preference (e.g. plant appearance or color) -
植物自然變異屬正常現象，如葉色深淺或枝幹高低
Natural plant variation (e.g. leaf color or height) is considered normal -
未依照我們提供的植物護理指引而導致植物枯萎
Wilting caused by failure to follow our care instructions -
超過申請時限（48小時）
Exceeding the 48-hour notification period
5. 特別說明 Special Notes
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所有植物出貨前皆經過挑選及妥善包裝，我們將盡力確保品質，但由於物流與氣候等不可控因素，仍可能造成部分差異，敬請諒解。
All plants are carefully selected and packed, but environmental or delivery factors may affect their condition. Your understanding is appreciated.
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本政策如有變動，將會於官網及社交平台公告，恕不另行通知。
Policy updates will be announced via our website or social media without prior notice.
📧 聯絡我們 Contact Us
Email：info@herbs-origin.com
Instagram/Threads：@herbsorigin
感謝您的理解與支持，讓我們一起守護本草之美 🌱
Thank you for your support in promoting the beauty of traditional herbs 🌿
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🛍 Herbs Origin 香港送貨 & 自取資訊
Shipping & Pick-Up Info – Herbs Origin (Hong Kong)
（支援送貨及門市自取・WhatsApp 通知）⸻
1. 🚚 送貨服務 Shipping Service
我們提供香港本地送貨服務，詳情如下：
We offer local delivery within Hong Kong. Details below:✅ 送貨範圍 Delivery Coverage
• 香港島、九龍、新界
• 部分離島（視乎物流安排，可能需要額外時間或附加費）
Delivery available to:
• Hong Kong Island, Kowloon, New Territories
• Selected Outlying Islands (extra time or surcharge may apply)💸 運費 Shipping Fee
• 單筆訂單滿 HKD 500 或以上：免運費
• 未滿 HKD 500：HKD 40–60（視地區計算，結帳時顯示）Shipping cost:
• Free shipping for orders over HKD 500
• For orders under HKD 500: HKD 40–60 (based on district)⏱ 派送時間 Delivery Time
• 成功下單後，我們將於 2–4 個工作天內安排寄出
• 寄出後約 1–2 個工作天送達（具體視乎物流情況）Orders will be shipped within 2–4 business days,
and typically delivered within 1–2 days after dispatch.⸻
2. 🏬 門市自取 In-Store Pick-Up
📍 自取地點 Pick-Up Location
⏰ 自取時間 Pick-Up Hours
• 每日 11:00 AM – 8:00 PM（包括公眾假期）
• Daily: 11:00 AM – 8:00 PM (including public holidays)📲 WhatsApp 通知 Pick-Up Notification
• 成功下單後，我們會於 1–2 個工作天內透過 WhatsApp 通知
• 請於通知日起 7 天內完成取貨
• 取貨時請出示 WhatsApp 訊息或訂單編號We will notify you via WhatsApp within 1–2 business days.
Please pick up your order within 7 days upon notification.
Show your WhatsApp message or order number at the shop.⸻
3. ⚠️ 特別注意 Important Notes
• 植物為時令活品，請盡快收貨以確保健康與觀賞性
Plants are seasonal and perishable. Please collect or receive promptly.
• 若因錯誤地址、無人收貨或延遲領取導致植物狀況不佳，恕不負責
We are not responsible for plant damage caused by incorrect addresses or delayed collection.
• 如需更改送貨日期或地址，請於下單後24小時內通知我們
For changes in delivery date/address, notify us within 24 hours after ordering.⸻
📩 聯絡我們 Contact Us
• WhatsApp / 電話：+852 5626 3945
• Email：info@herbs-origin.com
• IG / Threads：@herbsorigin
