可申請退換情況 Eligible for Return or Exchange
若您收到的商品有以下情況，可於 收貨後 3 天內 聯絡我們申請退換或補寄：You may request a return, exchange, or reshipment within 3 days of receipt if:
* 商品於運送過程中明顯損壞
The product is visibly damaged during delivery
* 收到錯誤商品（與訂單不符）
You received the wrong item
* 商品本身有重大瑕疵或無法使用
The product is defective or unusable
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❌ 不設退換情況 Not Eligible for Return
基於個人衛生與商品特性，以下情況恕不接受退換：
Due to hygiene and product nature, returns will **not be accepted** under the following conditions:
* 商品已開封／使用／破壞原包裝
Product has been opened, used, or packaging damaged
* 因個人喜好（如氣味、質地、顏色）不符合期望
Change of mind or personal preference (e.g. scent, texture, color)
* 超過 3 天未聯絡提出退換申請
Return request is made **after 3 days** from receipt
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📝 申請流程 How to Request
請於收貨後 3 天內，聯絡我們並提供以下資料：Please contact us within 3 days and provide:
* 訂單編號 Order number
* 問題描述 Description of the issue
* 損壞或錯誤商品的照片 Photo of the damaged/wrong item
我們會於 2–3 個工作天內回覆，並提供處理方式。
We will respond within 2–3 business days to confirm the solution.
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📩 聯絡我們 Contact Us
* WhatsApp / 電話：+852 5626 3945
* Email：[info@herbs-origin.com](mailto:info@herbs-origin.com)
* IG / Threads：@herbsorigin
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