艾草盆栽

適用產品：按時令提供之漢方本草綠植幼苗盆栽（含基礎植物護理指南）
Applicable to: Seasonal herbal plant seedlings with basic plant care guide

1. 不設退款項目 No Refund for Live Plants

由於植物屬於生物性、易腐敗商品，本服務所提供之盆栽產品一經寄出後恕不接受退貨或退款，除非符合下列條件：
As plants are perishable living items, we do not accept returns or refunds once the product has been shipped, unless the following conditions apply:

2. 可申請退換條件 Eligible for Return/Exchange If:

若您收到的商品出現以下問題，可於收貨後48小時內聯絡我們申請退換：
If the following issues occur, please contact us within 48 hours after receiving the item for a replacement or refund:

• 收到的植物品種與訂單不符 The plant species received is different from what was ordered
• 植物於運送途中明顯受損或嚴重枯萎（須附開箱影片及清晰照片）The plant is severely damaged or wilted during delivery (must provide unboxing video and clear photos)
• 缺少承諾隨附的護理指南或配件 Missing promised care guide or accessories

3. 申請流程 How to Request

請於收貨後48小時內，透過電郵或社交媒體與我們聯絡，並提供以下資料：Contact us within 48 hours with the following:

• 訂單號碼 Order number
• 問題描述 Description of the issue
• 清晰照片或影片證明 Clear photo or video evidence

我們會於3個工作天內回覆處理結果，包括是否安排補發、更換或退款。
We will respond within 3 business days to confirm whether a replacement, refund, or other solution will be arranged.



4. 不接受退換之情況 Not Eligible for Return/Exchange:

• 因個人喜好（如植物外觀、顏色）不滿意者 Dissatisfaction due to personal preference (e.g. plant appearance or color)
• 植物自然變異屬正常現象，如葉色深淺或枝幹高低 Natural plant variation (e.g. leaf color or height) is considered normal
• 未依照我們提供的植物護理指引而導致植物枯萎 Wilting caused by failure to follow our care instructions
• 超過申請時限（48小時）Exceeding the 48-hour notification period

5. 特別說明 Special Notes

所有植物出貨前皆經過挑選及妥善包裝，我們將盡力確保品質，但由於物流與氣候等不可控因素，仍可能造成部分差異，敬請諒解。

All plants are carefully selected and packed, but environmental or delivery factors may affect their condition. Your understanding is appreciated.

本政策如有變動，將會於官網及社交平台公告，恕不另行通知。

Policy updates will be announced via our website or social media without prior notice.

📧 聯絡我們 Contact Us

Email：info@herbs-origin.com

Instagram/Threads：@herbsorigin

感謝您的理解與支持，讓我們一起守護本草之美 🌱

Thank you for your support in promoting the beauty of traditional herbs 🌿

送貨方式 Delivery Method

我們提供香港地區的本地送貨服務，並支援門市自取。
We offer local delivery within Hong Kong, as well as in-store pick-up.

✅ 可選擇：
• 順豐速遞 SF Express（工商 / 住宅地址）
• 智能櫃 / 順豐站 / 順豐合作點自取
• 門市自取（收到 WhatsApp 通知後 7 天內領取）

Options:
• SF Express (commercial / residential addresses)
• SF lockers / pick-up points
• In-store pick-up (within 7 days after WhatsApp notification)

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⏱ 處理與派送時間 Processing & Delivery Time
• 下單後 1–2 個工作天內處理
• 寄出後一般 1–3 個工作天內送達
• 門市自取者會透過 WhatsApp 通知
• Orders are processed within 1–2 business days
• Delivery typically takes 1–3 business days after dispatch
• You’ll be notified via WhatsApp when your order is ready for in-store pick-up

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💸 運費 Shipping Fee
• 單筆訂單滿 HKD 500：免運費
• 未滿 HKD 500：本地運費 HKD 40–60（依地區計算）
• Free shipping for orders over HKD 500
• For orders under HKD 500: HKD 40–60 depending on location

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⚠️ 注意事項 Notes
• 請提供正確聯絡資料及地址以免延誤
• 香薰商品屬於精緻商品，寄出前均經妥善包裝，收貨後請儘快開箱確認
• Please ensure your address and contact information are correct
• Aroma items are fragile; we pack carefully but recommend opening the package promptly upon delivery

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📩 聯絡我們 Contact Us
• WhatsApp / 電話：+852 5626 3945
• Email：info@herbs-origin.com
• IG / Threads：@herbsorigin